Order a 1 Atelier Gift Card by June 14th for delivery by Father’s Day.

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FAQ

Gift Certificates

Let her design her perfect handbag with a 1 Atelier Gift Certificate!  Just email us at [email protected] with the name of the recipient and the amount you would like to offer.  We will communicate directly with you by email to coordinate the credit card charge via Square and create a custom gift certificate with a unique code for the recipient to use when she orders her bag.  We can either email a high resolution PDF to you to print or ship the gift certificate in a gift box directly to the recipient, complimentary anywhere in the United States. 

We Provide Style Guidance

We all have a creative streak, and you've always wanted to design your perfect handbag – but you might be a little anxious or need some assurance along the way. If you don't want to start from scratch, try starting in our Inspiration Gallery where we post creations by other customers. If you need more guidance, we're here to help! Our stylists are available Monday – Friday, from 9 am to 6 pm EST, and are happy to guide you in creating a bag that you love. Email us at [email protected] — we strive to respond to emails within 30 minutes.

We Want You to Have Your Handbag Quickly

Because we know you are eager to get your creation, we've set up our business to fabricate our custom orders quickly.  We will ship your bag in 21 days or less.

We Offer Complimentary Shipping Within the U.S.

We are happy to offer complimentary shipping on all orders shipped anywhere in the U.S. Unfortunately, we aren't currently shipping internationally. Please email us at [email protected] if you have any special shipping requests.

Once your bag is finished and ready for shipment, we will notify you via email with a tracking number and a link to track your order.

We Accept Returns

We want you to create a handbag you love. But you need to have some room to experiment in expressing your creativity.  If you don't absolutely love your handbag for any reason, we will take it back unused and in original condition, within 21 days of delivery, for a full refund or a credit to create another handbag. Email us at [email protected] and let us know your concern. If we cannot amend the issue, we will email you a return shipping label.

We Stand Behind Our Product

We believe True Luxury is defined by craftsmanship and quality. Thus, in the rare case that your bag has a manufacturing defect, we will quickly address it. For up to one year after receipt of your bag, we will cover repairs including shipping. Email us at [email protected] so that we can assist you. After the first year, we are always available for care and repairs.  Note the care instructions that come with your bag to optimize the life and look of your leather or skin bag.

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